45-DAY RETURNS - 100% REFUND

Our 45-day No Questions asked 100% Money-Back Policy gives you time to make sure your purchase is perfect and reflects our commitment to our customers’ satisfaction.

If you decide to return the product, please contact our customer care team and we will arrange for the return courier and send you tamper-proof packaging. This is applicable for orders within India only and is subject to the following terms and conditions:

  • Return the product to Gaura Diamonds within 45-days from the date of delivery of the product along with any original packaging and relevant certificates in the tamper-proof packaging provided by us. We provide free return shipping.
  • The amount of the product being returned should not exceed Rs.50,000 in case of Jewellery and Rs.1,00,000 in case of Solitaires. In case of Solitaire Jewellery (wherein the solitaire and jewellery mount are both purchased from Gaura Diamonds), a total value limit of Rs 100,000 shall apply. Preset Engagement Rings/Create Your Engagement Rings are also subject to a total value limit of Rs 1,00,000.
  • Customized Jewellery which includes personalized/engraved products manufactured/ordered in line with specific instructions from the customer are not eligible for 45-days Return. This includes all products ordered using the ‘Create Your Design’ feature.
  • Once your returned item is received, our Quality Assurance department will review the returned item and any items that show signs of wear or have been altered, resized (by a jeweller other than the company), or damaged cannot be accepted for 30 days return.
  • Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all return requests within the 45-Day Refund period.
  • In case the customer cannot produce the original certificate, the company will send the solitaire/jewelry to the lab for re-certification. The shipping and certification cost shall be borne by the customer.
  • The exchange amount or refund amount will be 100% of actual amount paid. In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange/refund amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
  • In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product. If the value of the new product is lower, then the balance amount will be refunded back to the customer.
  • In case of a refund, payment of the refund amount shall be made by way of an online bank transfer to the customer’s account within 15 days of receipt of product.
  • Please note that the 45-day returns policy is not applicable for International orders, for Loose Diamonds and for customized or engraved jewellery. Also, it is not valid for any solitaire diamonds that are L color or below, I1 clarity or below, Strong or Very Strong Fluorescent diamonds, fancy colored diamonds or for brown, green and milky diamonds, if the information regarding such a diamond has been provided to the customer at the time of placing the order.

LIFETIME RETURN EXCHANGE

You may exchange any product purchased from Gaura Diamonds even after 45 days under the Lifetime Return Exchange policy and buy any new product of your choice.

  • Solitaire diamonds shall be exchanged at 90% of prevailing market value, subject to a limit of Rs. 10,00,000.
  • Diamond Jewellery shall be exchanged at 85% of the prevailing market value after deducting the making charges, subject to a value limit of Rs 10,00,000.
  • Jewellery products consisiting of both diamonds and gemstones shall be exchanged at 80% of prevailing market value after deducting the making charges, subject to a value limit of Rs 10,00,000.
  • All Solitaire Mounts shall be exchanged at 80% of prevaling market value of side diamonds and prevailing market rate of gold after deducting the making charges.
  • The prevailing market value in all cases will be determined solely by Gaura Diamonds and it’s decision will be final and binding for all parties concerned.
  • Product should be accompanied with Original Product Certificate. Submission of Invoice shall be optional for all Exchanges under the Lifetime Return Exchange Policy.
  • In case the customer cannot produce the original certificate, the company will send the diamond to the Lab for re-certification. The shipping and certification cost shall be borne by the customer.
  • In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the valuation of the old product. However, if the value of the old product is higher than the new product chosen, then no refunds will be given to the customer. The customer may choose more than one product in exchange of the old product.
  • In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
  • Gaura Diamonds reserves the right to change the lifetime exchange amount of the product based on the Quality Inspection. Shipping charges under the Lifetime Exchange policy shall be borne by the customer.
  • All customized/engraved jewellery products cannot be exchanged under the Lifetime Exchange policy.
  • 3% GST (or the prevailing rate) will be deducted from the value of the exchange for all the products.
  • Please note that the Lifetime Exchange policy is not applicable for international orders and Loose Diamond. Also, it is not valid for any solitaire diamonds that are L color or below, I1 clarity or below, Strong or Very Strong Fluorescent diamonds, fancy colored diamonds or for brown, green and milky diamonds, if the information regarding such a diamond has been provided to the customer at the time of placing the order.

LIFETIME BUY-BACK

Gaura Diamonds also offers Lifetime Buy-Back on all solitaire and solitaire jewellery purchases subject to the following terms and conditions:

  • Solitaire diamonds shall be bought back at 85% of prevailing market value, subject to a limit of Rs.10,00,000. For solitaire diamonds over Rs.10,00,000 you can set your price for the solitaire and list the solitaire on our website at your offer price for a fixed commission payable to Gaura Diamonds. We will be happy to assist you in setting a selling price for your solitaire.
  • Solitaire Mount: We also offer a lifetime buy-back for Solitaire mounts bought from Gaura Diamonds Plain gold mount – at prevailing market rate of gold, after deducting making charges. Studded mount - 70% of the product's prevailing market value, after deducting making charges .
  • The prevailing market value in all cases will be solely determined by Gaura Diamonds and it’s decision will be final and binding for all parties concerned.
  • Product should be accompanied with Original Product Certificate. Submission of Invoice shall be optional for all products under the Buy-Back Policy.
  • In case the customer cannot produce the original certificate, the company will send the diamond to the Lab for recertification. The shipping and certification cost shall be borne by the customer.
  • For all Buy-Back transactions, Goods and Services Tax (GST) at the applicable rate shall be collected from the Buy-Back value. The current prevailing rate is 3%.
  • In case, any Coupon, Discount or Promo Codes were used during the original purchase, the refund amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
  • The company reserves the right to change the buy-back amount of the product based on the Quality Inspection. Any item returned showing signs of wear or engraved, altered, resized (by anyone / entity other than the company) or damaged in any other manner shall not be accepted for return.
  • Gaura Diamonds reserves the right to change the lifetime exchange amount of the product based on the Quality Inspection.
  • Shipping charges under the Lifetime Buy-Back policy shall be borne by the customer.
  • Please note that the Lifetime Buy-Back policy is not applicable for international orders, Loose Diamond, diamond/gemstone jewellery and customized jewellery. Also, it is not valid for any solitaire diamonds that are L color or below, I1 clarity or below, Strong or Very Strong Fluorescent diamonds, fancy colored diamonds or for brown, green and milky diamonds, if the information regarding such a diamond has been provided to the customer at the time of placing the order.